Telephone English deals systematically with the key language for making essential phone calls for everyday life and business. Key vocabulary and expressions; Telephone etiquette for the English-speaking world; Communication skills for building relationships on the phone; Strategies for successful business calls. Telephone English is suitable for use either in the classroom or as self study material for independent students. Audio CD: The Telephone English Audio CD includes examples of a wide range of different types of phone calls and models the language to use in different situations. Phrase bank: The 25O key expressions are organised into functional areas to provide a quick, practical reference when making real calls.