Wowed! is an easy-to-read book designed for any supervisor, manager, or business leader that wants to form a business or business unit that utilizes platinum-level service ideas to ""Wow"" their customers. The ""Wow"" factor and how to apply it is at the very core of what this book will provide you and your team. The book focuses on how to teach your team the principles of ""Wow"" and then how to build a culture that will maintain the momentum of these ideas right now and long into the future. The book is filled with many great ideas on creating a business that consistently ""Wows"" their customers day after day. After reading this book, you will be armed with many great concepts that you can implement immediately. ""Gary Johnson is an outstanding lecturer on customer service and the book incorporates his best ideas into an easy to read book that can be used on an every day basis!"" --Dr. Jackie Demko, DDS, MS ""If you are looking to enhance or change the customer experience...