Customer Service is the impetus and sustenance to a successful business... -Carol Holman ...an insider look at what makes a successful business and a productive workforce... an excellent text for business students and must-have for all entrepreneurs. -Sharon L. Davis-Julius The economic downturn is sculpting a new way of doing business. The old business models revolving solely around profit margins riding on line items has run its course. There's a new way of thinking. It's impossible to achieve your business goals if you don't have a satisfied, engaged workforce. It's such a basic concept, yet employers fly by the concept. If you take care of your employees, they will take care of your guests. Businesses that accept this philosophy will prosper; the market conspires to help businesses that help people.