Often one hears about "benchmarking" in business, but what does this really mean? Neil G Van Luven covers this expertly in concise terminology. This is the first time in one place that these topics are explained, including best practice customer satisfaction issue handling; a new way of looking at and interpreting billings and receivable trends; what constitutes "terms and conditions"; how to "maximize working capital performance"; training the trainer, prepayments, and why they are important; impact of eCommerce; credit insurance; payment vehicles; customer and supplier relationships; centralization; lockboxes; sales commission policies; outsourcing; factoring; securitization; free ride ratio; Intranet; EDSO and EDPO; and many others. This book gives details of Balance Sheet Optimization and how this can work for you, as illustrated by reader comments. "Your book is amazing. I bought it three months ago and I have already implemented some of the suggestions. My supervisors have...