How can employees at every level in a company contribute to delivering “uniquely human” customer service? How can they learn to overcome using robot-like responses to address customer service issues? What must every employee learn to do to help transform their company’s customer service into a competitive advantage?

In his book, The Robot Syndrome, John presents a highly practical set of Adaptive Service Principles and companion Pointers to address what may be today’s most pressing business issue. Using an entertaining combination of wit, common sense, and practical advice, he presents a new way to help companies achieve and sustain the highest possible level of customer satisfaction. By using the principles and pointers that he sets forth, individuals will become more adaptive and will learn to unleash the power of their minds and the uniquely human traits of their hearts, one customer interaction at a time.]]>