УЧЕБНИКИ
ДЛЯ ВУЗОВ

   
Если запастись терпением и проявить старание, то посеянные семена знания непременно дадут добрые всходы. Ученья корень горек, да плод сладок.
Леонардо да Винчи

Учебники для вузов: Новинки



Для связи: info@vuz-uchebniki.ru




высшее образование / учебники для вузов / литература для студентов и педагогов / литература для аспирантов


Per Strand, Lena Stormvinge

SELF-SERVICE & KNOWLEDGE SUCCESS




   
Страниц: 216
Формат: 152x220
Are you interested in learning how to implement successful self-service and knowledge management in your service organization? Basic knowledge and understanding is the first step towards any change that is intended to provide new advantages and increased benefits. Customers must come first and customer success and loyalty is still our primary goal. However, everything else has changed due to the shift in technology and new behaviors. Service organizations that miss the opportunity to change reduce the value they create and will undoubtedly fail.The reader will obtain an in-depth understanding in these areas, as well as receiving concrete tips and recommendations on how to introduce working methods that utilize the opportunities new technology and behaviors provide. Self-service and knowledge methodology such as KCS (Knowledge Centered Service) are creating new possibilities to generate real customer value and long-term success for service and support organizations and, on a higher level, for the whole organization. In this book, we will deal with the key aspects of "What?s in it for me?", not only for customers and management, but also for the service organization. This self-service-oriented way of working represents important new opportunities for everyone, including the service desk. There are a lot of known pitfalls when implementing self-service and knowledge but with this book the reader gets a tool to understand and start introducing working methods that utilize...
Категории каталога:
Бизнес образование






Студенту на заметку:
Почему современные дети мало читают?
Поколение нынешних школьников в массе не хочет читать книги. Таким положением вещей обеспокоены многие родители.


Почему подростков «всё бесит»?
Если время от времени вы общаетесь с молодыми людьми в возрасте от 10 до 20 лет, вы периодически слышите слова «достало», «бесит», «задолбало» и словечки похлеще.