Who Killed Keyboard is an entertaining story with two different levels of meaning. On one level, it is a lighthearted business mystery narrated by Double Click, a computer mouse. Double Click's best friend, Keyboard, has been murdered-her body smashed in half and her keys strewn about the office floor. The search to find the 'fiend' who committed this 'dastardly' deed reveals an office littered with likely suspects: Blind Copy, Marquis {Reply All} Mary, Drama Queen, and Ping and Pong are some of the many listed. Each suspect's name provides both an intriguing hint about that person's e-mail traits and a vocabulary that describes the essence of many business e-mails that float throughout the contemporary business office. On a second level, Who Killed Keyboard? reminds business leaders that what they 'say' in an e-mail often 'says' much about them. Stated simply, e-mails send clear messages about a leader's attitude, competence and professionalism. Leaders must construct their e-mails...